Mortgage Loan Modifications, How is Your Lender Doing?

Bank of America, Wells Fargo, CitiMortgage, JPMorgan Chase, and many other mortgage loan servicers have beefed up their staff resources to process the backlog of mortgage loan modification requests.  Do you think these banks are providing adequate services? Are they being fair their mortgagor customers? How about the investors in these mortgages?  What are your first hand experiences in loan workouts with these or other lenders?